- Youth & Family
- Strengthen Communities
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Courses & Seminars
- Managing Staff Conflict
- Thu 26 Jul 2012 09.00 AM - 04.30 AM
- YWCA - Goonellabah - Goonellabah
- NRSDC TrainIng
To Register: Please use this registration form: MSCS260712 - Registration form (227 kB)
Managing Staff Conflict is a one-day training aimed at developing skills in managing conflict between staff before it has reached a grievance procedure process.
Key subject areas covered:
• The signs of emerging conflict
• Manager reactions to conflict
• Avoiding taking a position - the Drama Triangle as a useful model in staff conflict
• Empathatic listening as an effective tool for managing emotions – “everyone needs to be heard”
• Assisting staff to move from generalisation to specific examples
• Map for identifying issues, needs, concerns and problem-solving
Participant Learning Outcomes:
• Discuss signs of emerging conflict
• Identify response to staff conflict
• Explore the Drama Triangle as a guide to working with staff in conflict
• Practice empathy as a tool for managing emotions
• Practice reframing a generalisation into specific terms
• Use a model for identifying issues, needs and concerns and generating options for resolution
The target group for this course is:
managers, supervisors, team leaders, project managers
Brief Biography of trainer:
Carol Perry is a Consultant in Conflict Management with 20 years experience; a Family Dispute Resolution Mediator accredited with the Attorney- Generals’ Department, NSW and a Certified Hakomi Therapist with a private practice in Lismore, NSW and Melbourne.
Carol’s work history as a facilitator and dispute mediator covers a diverse range of issues which include work place, large multi-party disputes over Development Applications for Local Government, Family Dispute Resolution, community groups, education institutions, Victim/Offender Conferencing – Dept. Juvenile Justice.
She has lead workshops for government departments, educational institutions, local government and NGO’s on Supervision Skills; Giving Constructive Feedback; Time Management; Strategic Questioning; Active Listening; Negotiation Skills and Mediation skills.
Previous experience teaching the course:
I have taught a range of courses on conflict management for TAFE, Southern Cross University, and other organisations as well as publically advertised trainings over the past 20 years.
- YWCA - Goonellabah - Website
- 101a Rous Rd
- New South Wales
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