Courses & Seminars

To Register: Please use this registration form:  MSCS260712 - Registration form (227 kB)

Course Outline: 
 Managing Staff Conflict is a one-day training aimed at developing skills in managing conflict between staff before it has reached a grievance procedure process.

Key subject areas covered:

•  The signs of emerging conflict

•  Manager reactions to conflict

•  Avoiding taking a position - the Drama Triangle as a useful model in staff conflict

•  Empathatic listening as an effective tool for managing emotions – “everyone needs to be heard”

•  Assisting staff to move from generalisation to specific examples

•  Map for identifying issues, needs, concerns and problem-solving

Participant Learning Outcomes:

•  Discuss signs of emerging conflict

•  Identify response to staff conflict

•  Explore the Drama Triangle as a guide to working with staff in conflict

•  Practice empathy as a tool for managing emotions

•  Practice reframing a generalisation into specific terms

•  Use a model for identifying issues, needs and concerns and generating options for resolution

The target group for this course is:
managers, supervisors, team leaders, project managers

Brief Biography of trainer:
Carol Perry is a Consultant in Conflict Management with 20 years experience; a Family Dispute Resolution Mediator accredited with the Attorney- Generals’ Department, NSW and a Certified Hakomi Therapist with a private practice in Lismore, NSW and Melbourne.

Carol’s work history as a facilitator and dispute mediator covers a diverse range of issues which include work place, large multi-party disputes over Development Applications for Local Government, Family Dispute Resolution, community groups, education institutions, Victim/Offender Conferencing – Dept. Juvenile Justice.

She has lead workshops for government departments, educational institutions, local government and NGO’s on Supervision Skills; Giving Constructive Feedback; Time Management; Strategic Questioning; Active Listening; Negotiation Skills and Mediation skills.

Previous experience teaching the course: 
I have taught a range of courses on conflict management for TAFE, Southern Cross University, and other organisations as well as publically advertised trainings over the past 20 years.